Frequently asked questions

A Monoola Card is a gift chosen around an experience — dining, travel, shopping, wellness and more — that the recipient can use across a selection of eligible places within that experience.

A typical gift card ties you to one retailer. A Monoola Card is built around an experience, giving the recipient a curated range of eligible places to choose from instead of just one.

Each Monoola Card can be used across a selection of eligible venues within its chosen experience. Availability varies by experience and market.

No — that's the point. They can choose from the eligible places within the experience, rather than being tied to a single venue.

Yes, until the balance is used or the card's validity period ends.

Each experience offers a set of suggested values, plus the option to enter a custom amount within that experience's minimum and maximum.

This prototype doesn't yet process real orders, but the intended flow is to send a Monoola Card straight to the recipient.

Where available, yes — look for the physical option on the experience page. Availability can vary by market.

The current demo pricing is … for a digital Monoola Card and … for a physical Monoola Card.

The fee helps cover the cost of operating Monoola and, for physical cards, the manufacturing, presentation, fulfilment and delivery involved.

This is planned for a future version of Monoola.

This is planned for a future version of Monoola.

They can use it across the eligible venues for their chosen experience, in the same way as any prepaid card at those venues.

This depends on the experience and eligible venues — details will be confirmed nearer launch.

The recipient would typically be able to pay the difference with another payment method, similar to any prepaid card.

Balance visibility is planned for a future version of Monoola.

Validity periods will be confirmed before launch.

International gifting is part of Monoola's long-term plan; availability will expand market by market.

This prototype demonstrates GBP; the underlying architecture is built to support multiple currencies.

No — availability varies, and some experiences are city- or country-specific.